Pre-order items are items that are not in stock, but that can be purchased in advance, allowing you to reserve a style and size that is not yet available online for purchase. Once we have the items in stock, your pre-order items will be shipped.
When will my pre-order item(s) ship?
An estimated shipping date has been indicated on all pre-order items at the product page level and in your order confirmation email. Once we have the items in stock, your pre-order items will be shipped. Although the estimated shipping dates indicated are generally accurate (plus or minus 2 weeks), kindly note that they are estimates and are subject to change.
When will I be charged for my pre-order item(s)?
You will be charged for your order once the first item ships.
How can I cancel or modify my pre-order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
What happens if my pre-order item(s) is delayed?
Although shipping dates provided are generally accurate (plus or minus 2 weeks), they are estimates and are subject to change. If there is an issue with your pre-ordered item(s), you will be contacted by our trusted Customer Service team for further assistance. Note, our usual standard shipping timelines apply to to all pre-order items.
Once I receive my order can I return or exchange it?
All online orders may be returned via mail free of charge or at any ALDO store. Visit our Return Policy for additional details.
If for any reason we are unable to fulfill your order, you will be contacted by our trusted Customer Service team.
Looking for more help?
Send us an email if you need help with something more specific.
To communicate via mail, here's our address: ALDO Group 905 Hodge Saint-Laurent, QC H4N 2B3
Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-800-326-2536 OPENING HOURS (EST) Monday to Friday: 8:00 AM to 8:00 PM * Saturday: 9:00 AM to 5:00 PM Sunday: Closed
*** We are closed Friday, September 17th, 2021 from 8:15 AM to 10:30 AM. (EST)
*** We are closed every Thursday from 1:15 PM to 2:30 PM. (EST)