We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
You may return online orders free via courier.
Purchases made in store can be returned in store only.
To return in-store
To find a store nearest you, simply use our Store Locator and put your postcode to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Free Returns via courier
To initiate your return, simply put in your order number and postal code on the right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you a return label via email with detailed instructions on how to proceed.
The time in which you will receive you order depends on the shipping method selected.
Delivery time from date shipped
4 - 6 business days
3 business day
Note: check your inbox, we send you emails with information about your order status.
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to your nearest Aldo store for a more personalized recommendation.
Once an order has been submitted, you have 30 minutes to cancel any item that has not shipped; chat us or give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order.
Visit our Return Policy for additional details.