Return policy
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to your original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
Return in-store
To find a store nearest you, visit our Store Locator here. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you.
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Please note: ALDO Kids products can only be returned by mail or in stores that carry the ALDO Kids collection. See list of stores that carry the ALDO Kids collection
Price adjustment policy
Price adjustments may be applied with the original receipt on regular priced items bought in store only, within 7 days of the original purchase. Not applicable on items purchased on promotion or in conjunction with a fundraising campaign.
Return via courier
To return item(s) purchased online, enter your order number and postal code in the fields below. Your order will appear on the next page. Select the item(s) you wish to return and click the submit button. You will receive an email confirming your request and a return label with instructions on how to proceed.
Shipping fees are non-refundable.
For purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account. PayPal purchases are non-refundable in store.
Gift Card
This gift card is redeemable for merchandise at any Aldo store location in Canada only. Not redeemable toward purchased made on AldoShoes.com. This card has no value unless paid for and activated. Issuance and use of this gift card constitute acceptance of the following terms and conditions, which may be revised at anytime without notice. Purchases made with this gift card will be deducted from the balance of this gift card and the residual value will be shown on your purchase receipt. This card does not expire and is not redeemable or refundable for cash, except in Quebec, where a balance of $5 or less may be refunded on request. Aldo is not responsible for lost or stolen cards or unauthorized use of cards. This gift card is not valid if damaged or unreadable.
To check all your previous orders, please click here.
Prefer an instant refund? Return your online purchase in any Aldo store.
To return via courier, complete the fields below to request a return label.