- Order placed
- Order processed
We accept the following payment methods:
- American Express
- Apple Pay
- Other Buy Now, Pay Later (BNPL) providers*
**Please check that your Afterpay or other BNPL return meets our Return Policy here.
Note about addresses
Billing address must match your name, address and postal code exactly as they appear on your credit card statement.
We ship to any valid Canadian addresses. Shipping is not available to A.P.O./F.P.O. and P.O. box addresses.
How can I cancel or modify my order?
Can I place an international order?
How do I pick up my order in-store?
The item I want is out of stock. When will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.
I accidentally placed my order with the incorrect shipping address. What should I do?
How do I use my Promotional Code?
How long will it take for me to receive my refund?
Why does my bank statement show two transactions for the same order?
What is your price adjustment policy?
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Please note that store prices cannot be matched online.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
Why is my credit card information not being accepted?
Why are my funds frozen?
Why am I being asked security questions when paying for my order?
When will I be charged for my order?
Do you charge sales tax on all items?
Is it safe to use my credit card card on your site?
ALDO is proud to offer our customers a fully secure shopping environment. ALDO is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
ALDO is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
Security & Privacy