For your convenience, we have extended the in-store return policy in the provinces of Québec and Ontario to 30 days after your local store reopens. All other terms and conditions of our standard Return Policy apply.
Return Policy
We guarantee to refund unworn, unwashed items, not marked final sale, when you return them in sellable condition, with the original receipt and packaging, within 60 days of your purchase. ALDO reserves the right to refuse any return sent or communicated after the 60-day period or the return of any item which is not in the same condition as when received. Refunds will be credited to the original method of payment
A few exceptions...
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
If you ordered "Final Sale" products, you cannot return them.
All online orders may be returned via mail free of charge or at any ALDO store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
In-Store Returns
Following local government and public health authority guidelines, effective immediately, we will be temporarily closing select stores in select regions. If you're fave local store is not open at the moment, we recommend you hold on to your items until reopenning as this will make the return/refund process quicker and more efficient for you. To find the store nearest you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.
Online Returns
To initiate your online return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
Please note that shipping charges are non-refundable.
If you are not fully satisfied with your items visit one of our store locations and our associates will help you find the style or size that's right for you.
We currently cannot offer you an exchange through our online system.
Send us an email at comments@aldogroup.com if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3
Call us toll free at 1-800-326-2536
OPENING HOURS (EST)
Monday to Friday: 8:00 AM to 8 PM *
Saturday: 9 AM to 5 PM
Sunday: Closed
*** We are closed every Thursday from 1:15 PM to 2:30 PM. (EST)