Here's where you'll find everything you need to know about shopping with ALDO.
How can I find an Aldo product that I am looking for?
What is your return policy?
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
How can I return my order?
You may return online orders free via courier or at any Aldo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
To return in-store
To find a store nearest you, simply put your postal code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Free Returns via courier
To initiate your return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
How can I track my order?
Track an existing order
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process
Your item(s) are being located
Your item(s) are on their way
UPS Status explanation
Ready for UPS has been packaged
Is on its way
Ready for UPS has been shipped
Is on its way
Is on its way
Out for Delivery
Ready for pickup
Ready to be picked up in store
It's been dropped off
your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
I just placed an order online, when will I receive it?
Order delivery and transit time depend on the shipping method you selected.
--Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days for handling and up to 3 business days of transit time).
Note: check your inbox, we send emails with information about your order status.
How long will it take for me to receive my refund?
How can I find my nearest Aldo store?
Find your closest store
How do I protect my shoes?
How can I cancel my order?
Who should I contact if I am having difficulties via adaptive technology?
Aldo commits to providing a full accessibility website, optimized for the following free of charge screen readers, and browsers combinations, for desktop computers (as of January 2017):