If you've received an order pickup confirmation, your order will only be available once our stores re-open. We sincerely apologize for the inconvenience this may cause.

If you haven't received an order pickup confirmation, we may be able to assist you in rerouting your package. Please contact our Customer Service team via chat or by phone for further assistance.

Here is a quick cheat sheet to help define the terms we use to explain your order status:

Not shipped yet: We’ll notify you when it’s en route
Order processed: Your item(s) have been packaged
Shipping via UPS: Expected delivery: 'date'
Out for delivery with UPS: Expected delivery: 'date' 'time'
Delivered on 'date': Your package was delivered
Available for pickup: Your package is available for pick-up at store
Picked up on 'date': Your package was picked up at store
Returned to sender: Your package has been returned to sender since you were not available

You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed.

It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.