We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code:
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
- Shipment in process: your item(s) are being located
- Shipped: your item(s) are on their way
UPS Status explanation:
- Ready for UPS: has been packaged
- Shipped: is on its way
- In Transit: is on its way
- Out for Delivery: Arrives today
- Ready for pickup: Ready to be picked up in store
- Delivered: It's been dropped off
- Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
When will my order be processed?
Generally, it takes up to 2 business days to process an order.
Why did my order get cancelled?
We apologize for the inconvenience resulting from the cancellation of your order. An email has been sent explaining the reason for the cancellation. Have more questions? Chat with us, we're happy to clarify.
It's been 2 days and my order is still pending. What does that mean?
It simply means that we're still locating item(s) listed in your order. We send email updates regarding order status every few days to keep you in the know.
How can I cancel my order?
You can cancel any item that has not yet shipped by simply chatting us or giving us a call. In the event where your order has shipped and you're not totally satisfied, visit our Return Policy to see how we can make you happy again.
When will I receive my order?
Order delivery and transit times depend on the shipping method you selected.
--Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days to ship and up to 4 business days of transit time).
--Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days to ship and up to 3 business days of transit time).
Note: check your inbox, we send you emails with information about your order status.
Can I place an international order?
We ship to Canada, the contiguous US, the UK, Belgium, Finland, Germany, Greece, Ireland, Luxembourg, Netherlands, and Sweden. Aldo has over 1,900 stores operating in more than 90 countries. For a list of countries where we have stores, please visit our Global Locations page.
Looking for more help?
Need help with something more specific?
Email us now.- Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-800-326-2536.
OPENING HOURS (EST)
Monday to Friday: 7am to 12am
Saturday and Sunday: 9am to 12am