How can I find my nearest ALDO store?
Are face masks mandatory in-store?
How can I cancel or modify my order?
How can I track my order?
Track an existing order
How can I return my order?
All online orders may be returned via mail free of charge or at any ALDO store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
To find the store near you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed. You can choose to bring your package to a UPS drop off location or schedule a pickup with UPS.
Please note that shipping charges are non-refundable.
How can I return my Buy Now, Pay Later (BNPL) order?
Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can be refunded via the Afterpay app or on a debit card, credit card or ALDO gift card. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.
Other BNPL Providers
BNPL orders, such as Klarna One-time card, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.
If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.
What is your price adjustment policy?
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Please note that store prices cannot be matched online.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
Looking for more help?
- Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-888-818-2536