Help Center

We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
ALDO Kids products can only be returned by mail or in stores that carry the ALDO Kids collection. See list of stores that carry the ALDO Kids collection

Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.

You may return online orders free via courier or at any Aldo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
ALDO Kids products can only be returned by mail or in stores that carry the ALDO Kids collection. See list of stores that carry the ALDO Kids collection

To return in-store
To find a store nearest you, simply use our Store Locator and put your zip code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.
Please note that ALDO Kids products can only be returned in stores that carry the ALDO Kids collection. Learn more

Free Returns via courier
To initiate your return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.

Order delivery time depends on the shipping method you selected.

Note: check your inbox, we send emails with information about your order status.