To our community: An important ALDO Group business update. Read more
As Customer Service Experts, it's our main priority to ensure that you are being well serviced. To help us create the best experience for you, we ask that you always practice respect in dealing with our associates. Abusive or aggressive behaviors such as yelling, bullying, swearing, or discriminatory remarks will not be tolerated as we continue on our journey to create a world of Love, Confidence, and Belonging.
Putting Our Customers and Associates First
With health and safety as our top priority, we’ve been working hard on developing new service protocols & experiences to ensure safety, and peace of mind, for all. Please head to our COVID-19 FAQ page for all updates. As we look forward to brighter days, our decision making is rapidly evolving, and we continue to closely monitor government and public health updates which are changing daily. Please head to our store locator page for all updates.
Following local government and public health authority guidelines, we’re so happy to announce that the majority of our stores are now open! Please check out our store locator for all store details.
For your comfort and convenience, we're happy to announce that in select stores, you can now visit us by appointment! Please check out our store appointments page for all details.
All online orders may be returned via mail free of charge or at any ALDO store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
Afterpay purchases returned in-store can only be refunded via the Afterpay app or on an ALDO gift card. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.
In-Store Returns
We’re so happy to announce the gradual reopening of some of our stores. If you're fave local store is not open yet, we recommend you hold on to your items until reopenning as this will make the return/refund process quicker and more efficient for you. To find the store nearest you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.
Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
Please note that shipping charges are non-refundable.
Send us an email at comments@aldogroup.com if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3
Call us toll free at 1-888-818-2536
OPENING HOURS (EST)
Monday to Friday: 8 AM to 8 PM *
Saturday: 9 AM to 5 PM
Sunday: Closed
*** We are closed every Thursday from 1:15 PM to 2:30 PM. (EST)