Here's where you'll find everything you need to know about shopping with ALDO.
Here's where you'll find everything you need to know about shopping with ALDO.
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
You may return online orders free via courier or at any Aldo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
To return in-store
To find a store nearest you, simply put your zip code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Free Returns via courier
To initiate your return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Order Status | Description |
|---|---|
Shipment in process | Your item(s) are being located |
Shipped | Your item(s) are on their way |
Order Status | Description |
|---|---|
Ready for UPS | Has been packaged |
In Transit | Is on its way |
Out for Delivery | Arrives today |
Ready for pickup | Ready to be picked up in store |
Delivered | It's been dropped off |
Exception | Your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date. |
Order delivery and transit time depend on the shipping method you selected.
--Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days for handling and up to 3 business days of transit time).
Note: check your inbox, we send emails with information about your order status.
Aldo commits to providing a full accessibility website, optimized for the following free of charge screen readers, and browsers combinations, for desktop computers (as of January 2017):
Need help with something more specific?
Email us now.
Call us toll free at 1-888-818-2536.
OPENING HOURS (EST)
Monday to Friday: 7am to 12am
Saturday and Sunday: 9am to 12am
The Customer Contact Center will be closed on the following dates: December 24th, December 25th, December 31st and January 1st.