Here's where you'll find everything you need to know about shopping with ALDO.
Help Center
How can I find an Aldo product that I am looking for?
Easy: enter the style name or number in the search box at the top right of the page. Don't have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, colour and price range.
What is your return policy?
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. In stores no items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
How can I return my order?
You may return online orders free via courier or at any Aldo store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail.
To return in-store
To find a store nearest you, simply put your zip code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Free Returns via courier
To initiate your return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postcode:
Track an existing order
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Order Status | Description |
|---|---|
Shipment in process | Your item(s) are being located |
Shipped | Your item(s) are on their way |
UPS Status explanation
Order Status | Description |
|---|---|
Ready for UPS | Has been packaged |
In Transit | Is on its way |
Out for Delivery | Arrives today |
Ready for pickup | Ready to be picked up in store |
Delivered | It's been dropped off |
Exception | Your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date. |
I just placed an order online, when will I receive it?
Order delivery and transit time depend on the shipping method you selected.
--Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days for handling and up to 3 business days of transit time).
Note: check your inbox, we send emails with information about your order status.
How long will it take for me to receive my refund?
If you made your purchase with a debit or credit card, you will see your refund within 2-5 business days from the processing date, however it could take up to 10 days for your refund to reach your banking institution. A Paypal refund should be reflected within 2-5 business days from the processing date.
How can I find my nearest Aldo store?
Visit our Store Locator to find the Aldo closest to you.
Find your closest store
How do I protect my shoes?
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to you nearest Aldo store for a most personalized recommendation.
How can I cancel my order?
You can cancel any item that has not yet shipped by simply chatting us or giving us a call. In the event where your order has shipped and you're not totally satisfied, visit our Return Policy to see how we can make you happy again.
Who should I contact if I am having difficulties via adaptive technology?
Aldo commits to providing a full accessibility website and we invite customers who experience difficulties to contact us
Looking for more help?
Need help with something more specific?
Email us now.- Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-888-818-2536.
OPENING HOURS (EST)
Monday to Friday: 7am to 12am
Saturday and Sunday: 9am to 12am