How can we help you?
  • Need quick answers? Check out the help center

    Want 15% off? Join our newsletter today!Sign up
    Want 15% off? Join our newsletter today!Sign up
    Aldo
    FavouritesFavourites
      User
      Hi,sign inorsign up
      Spring Arrivals
          • Women / New Arrivals
          • New In
            Discover the new arrivals we're already obsessing over.
          • Footwear
          • Handbags
          • Accessories
          • Women / Shoes & Boots
          • All Shoes & Boots
          • All Boots
          • Heels
          • Pumps
          • Block Heels
          • Platforms & Mary Janes
          • Mule Shoes
          • Loafers & Oxfords
          • Ballerinas & Slip-Ons
          • Sneakers
          • Sandals
          • Filter By Size

          • Women / Handbags
          • All Handbags
          • Crossbody Bags
          • Top Handle Bags
          • Tote Bags
          • Shoulder Bags
          • Backpacks & Fanny Packs
          • Clutches & Evening bags
          • Mini Bags
          • Wallets
          • Women / Accessories
          • All Accessories
          • Jewelry
          • Earrings
          • Necklaces
          • Rings
          • Fine Jewelry
          • Belts
          • Hats, Gloves & Scarves
          • Leggings, tights & socks
          • Hair Accessories
          • Sunglasses
          • Shoe Care
          • Women / Now Trending
          • Throwback Fashion
          • Western Revival
          • Pretty In Pink
          • Platforms & Mary Janes
          • View All Trends
          • Women / Featured Shops
          • Best Sellers
          • Perfect Pairings
          • Women / Sale
          • Shop. Save. Repeat.
            SALEPrices as shown

          • Footwear
          • Handbags
          • Accessories
          • All Sale
        • Valentine’s Day, Your Way

          Self-love is just self-care in a cuter outfit.

          Shop the collection
          Read our blog
          • Men / New Arrivals
          • New In
            Discover the new arrivals we're already obsessing over.
          • Footwear
          • Bags & Accessories
          • Men / Shoes & Boots
          • All Shoes & Boots
          • Oxfords & Lace-ups
          • Loafers & Slip-Ons
          • Sneakers
          • All Boots
          • Chelsea Boots
          • Lace-Up Boots
          • Dress Shoes
          • Casual Shoes
          • Sandals & Slides
          • Filter By Size

          • Men / Bags & Accessories
          • All Bags & Accessories
          • Bags & Wallets
          • Sunglasses
          • Belts
          • Jewelry & Watches
          • Socks
          • Shoe Care
          • Men / Featured Shops
          • Best Sellers
          • Perfect Pairings
          • Men / Sale
          • Shop. Save. Repeat.
            SALEPrices as shown

          • Footwear
          • Bags & Accessories
          • All Sale
        • Valentine’s Day, Your Way

          Limited edition styles made for your heart and sole.

          Shop the collection
          Read our blog
      Track order
      Store Appointment
      Store Locator
      Help Center
      See all 97 countries
      NewValentine's DayHeelsMenFlatsHandbags
      Want 15% off? Join our newsletter today!Sign up
      Want 15% off? Join our newsletter today!Sign up
      /Sign up
      • Aldo
      • New In
        Discover the new arrivals we're already obsessing over.
            • All Women
            • Footwear
            • Handbags
            • Accessories
            • Women
            • Footwear
            • Handbags
            • Accessories
            • All Men
            • Footwear
            • Bags & Accessories
            • Men
            • Footwear
            • Bags & Accessories
          • All Shoes & Boots
          • All Boots
          • Heels
          • Pumps
          • Block Heels
          • Platforms & Mary Janes
          • Mule Shoes
          • Loafers & Oxfords
          • Ballerinas & Slip-Ons
          • Sneakers
          • Sandals
          • Shoes &Boots
          • All Boots
          • Heels
          • Pumps
          • Block Heels
          • Platforms & Mary Janes
          • Mule Shoes
          • Loafers & Oxfords
          • Ballerinas & Slip-Ons
          • Sneakers
          • Sandals
          • All Handbags
          • Crossbody Bags
          • Top Handle Bags
          • Tote Bags
          • Shoulder Bags
          • Backpacks & Fanny Packs
          • Clutches & Evening bags
          • Mini Bags
          • Wallets
          • Handbags
          • Crossbody Bags
          • Top Handle Bags
          • Tote Bags
          • Shoulder Bags
          • Backpacks & Fanny Packs
          • Clutches & Evening bags
          • Mini Bags
          • Wallets
          • All Accessories
          • Jewelry
          • Earrings
          • Necklaces
          • Rings
          • Fine Jewelry
          • Belts
          • Hats, Gloves & Scarves
          • Leggings, tights & socks
          • Hair Accessories
          • Sunglasses
          • Shoe Care
          • Accessories
          • Jewelry
          • Earrings
          • Necklaces
          • Rings
          • Fine Jewelry
          • Belts
          • Hats, Gloves & Scarves
          • Leggings, tights & socks
          • Hair Accessories
          • Sunglasses
          • Shoe Care
          • All Now Trending
          • Throwback Fashion
          • Western Revival
          • Pretty In Pink
          • Platforms & Mary Janes
          • View All Trends
          • NowTrending
          • Throwback Fashion
          • Western Revival
          • Pretty In Pink
          • Platforms & Mary Janes
          • View All Trends
          • All Featured Shops
          • Best Sellers
          • Perfect Pairings
          • FeaturedShops
          • Best Sellers
          • Perfect Pairings

        Valentine’s Day, Your Way

        Self-love is just self-care in a cuter outfit.

        Shop the collectionRead our blog
          • All Shoes & Boots
          • Oxfords & Lace-ups
          • Loafers & Slip-Ons
          • Sneakers
          • All Boots
          • Chelsea Boots
          • Lace-Up Boots
          • Dress Shoes
          • Casual Shoes
          • Sandals & Slides
          • Shoes &Boots
          • Oxfords & Lace-ups
          • Loafers & Slip-Ons
          • Sneakers
          • All Boots
          • Chelsea Boots
          • Lace-Up Boots
          • Dress Shoes
          • Casual Shoes
          • Sandals & Slides
          • All Bags & Accessories
          • Bags & Wallets
          • Sunglasses
          • Belts
          • Jewelry & Watches
          • Socks
          • Shoe Care
          • Bags &Accessories
          • Bags & Wallets
          • Sunglasses
          • Belts
          • Jewelry & Watches
          • Socks
          • Shoe Care
          • All Featured Shops
          • Best Sellers
          • Perfect Pairings
          • FeaturedShops
          • Best Sellers
          • Perfect Pairings

        Valentine’s Day, Your Way

        Limited edition styles made for your heart and sole.

        Shop the collectionRead our blog
      • Shop. Save. Repeat.SALEPrices as shown

            • All Women
            • Footwear
            • Handbags
            • Accessories
            • All Sale
            • Women
            • Footwear
            • Handbags
            • Accessories
            • All Sale
            • All Men
            • Footwear
            • Bags & Accessories
            • All Sale
            • Men
            • Footwear
            • Bags & Accessories
            • All Sale
      FavouritesFavourites
         
        • Help Center

        Pre-order

        What is a pre-order item?

        Pre-order items are items that are not in stock, but that can be purchased in advance, allowing you to reserve a style and size that is not yet available online for purchase. Once we have the items in stock, your pre-order items will be shipped.

        When will my pre-order item(s) ship?

        An estimated shipping date has been indicated on all pre-order items at the product page level and in your order confirmation email. Once we have the items in stock, your pre-order items will be shipped. Although the estimated shipping dates indicated are generally accurate (plus or minus 2 weeks), kindly note that they are estimates and are subject to change.

        When will I be charged for my pre-order item(s)?

        You will be charged for your order once the first item ships.

        How can I cancel or modify my pre-order?

        Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.

        What happens if my pre-order item(s) is delayed?

        Although shipping dates provided are generally accurate (plus or minus 2 weeks), they are estimates and are subject to change. If there is an issue with your pre-ordered item(s), you will be contacted by our trusted Customer Service team for further assistance. Note, our usual standard shipping timelines apply to to all pre-order items.

        Once I receive my order can I return or exchange it?

        All online orders may be returned via mail free of charge or at any ALDO store. Visit our Return Policy for additional details.

        If for any reason we are unable to fulfill your order, you will be contacted by our trusted Customer Service team.

        Looking for more help?

        • Tweet us @ALDO_Help and we'll get back to you before you can blink.
        • Call us toll free at 1-888-818-2536

        ALDO Crew

        Join our loyalty program and unlock exclusive perks and benefits!

        Join nowSee all benefits
        • Customer Care
          • Help center
          • Shipping & Tracking
          • Return policy
          • Contact us
          • Track my order
          • Store locator
          • Accessibility Policy
        • About
          • About us
          • Sustainability
          • ALDO Group
          • Careers
          • Our Blog
          • Give Back Box
        • Stay Connected
          • InstagramInstagram
          • TikTokTikTok
          • FacebookFacebook
          • YoutubeYoutube
          • PinterestPinterest
          • TwitterTwitter
        • Payment methods
          • PayPal
          • Afterpay
        • Secure payments
          • Verified by VisaVerified by Visa
        Aldo
        • Ethical Sourcing
        • Legal Notice
        • Privacy Policy
        • About CCPA

        ©2005-2023 The Aldo Group Inc. All rights reserved