Pre-order items are items that are not in stock, but that can be purchased in advance, allowing you to reserve a style and size that is not yet available online for purchase. Once we have the items in stock, your pre-order items will be shipped.
All online orders may be returned via mail free of charge or at any ALDO store. Visit our Return Policy for additional details.
If for any reason we are unable to fulfill your order, you will be contacted by our trusted Customer Service team.
Send us an email if you need help with something more specific.
To communicate via mail, here's our address:
ALDO Group
905 Hodge
Saint-Laurent, QC
H4N 2B3
Call us toll free at 1-888-818-2536
OPENING HOURS (EST)
Monday to Friday: 8 AM to 8 PM *
Saturday: Closed
Sunday: Closed
*** We are closed every Thursday from 1:15 PM to 2:30 PM. (EST)