Help Center

Due to a temporary delay, order confirmation emails may be slower than expected. We're still processing orders as normal—thank you for bearing with us.

We'll send you email updates at just about every step of your order's journey. Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

Note on addresses:

For successful processing, your billing address must match your name, address, and zip code exactly as they appear on your credit card statement. Additionally, a phone number is required in your Shop Pay account in case the courier needs to contact you regarding your delivery.
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Available Shipping Options

Enjoy FREE standard shipping on orders over $50 when you’re logged into your ALDO Crew account!
Account Status
Guest
Crew
Crew Plus
VIP
Account Status
Guest
Crew
Crew Plus
VIP
Ship To Store (3-4 business days)
Free
Free
Free
Free
Standard Shipping (3-4 business days)
$8.95 or Free over $99
Free Over $50
Free Over $50
Free Over $10
Express Shipping (2-3 business days)
$24.95
$24.95
$24.95
$24.95
A few exceptions:

  • We do not ship to Hawaii, Alaska or Puerto Rico.
  • Shipping is not available to A.P.O./F.P.O. and P.O. box addresses.
  • FedEx may not deliver to certain remote areas. If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
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Shipping FAQs

How long will it be before I receive my order?

Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.

Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbors, with any other members of your household or any dedicated parcel area.

The package may have been left in a secure location (lockers, storage, etc.) if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to chat or call us, and we will gladly get to the bottom of it.

How do I pick up my order in-store?

You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.

I ordered multiple items. Will I receive them separately?

It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.

Do you deliver on weekends?

At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays.

If you place an order over the weekend, it will be processed within the next 2 business days.

What courier do you use?

All of our orders are shipped with FedEx.
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Ordering FAQs

How can I track my order?

We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.

Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

What information do I need to provide when placing a order?

You will need to provide your full name, a shipping address including apartment/suite/unit number (if applicable) that matches your credit card statement, city, state, zip code, country, phone number (for delivery updates or issues) and email address (for order confirmation and tracking).

We recommend having this information saved in your Shopify account for a quicker and easier checkout experience.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once your order has been placed, we unfortunately cannot modify your address.

If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us.

Can I cancel or modify my order?

Once your order has been placed, it cannot be modified or cancelled.

If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.