All you need to know about our various products can be found here, from how to locate them to how to maintain them.
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How do I protect my shoes?
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to you nearest Aldo store for a most personalized recommendation.
What are your size conversions?
Visit our Size Guide to view conversions and measurements for every size we carry.
What kind of leather do you use?
We use an array of different skins, tanning methods, and treatments to distinguish various types of leather for every occasion. Should you need more information on a particular style, don't hesitate to chat with us and we'll find out every detail you desire.
How can I locate styles available in my size?
When browsing a particular product category, you can filter by size, colour and price. You can also find out if a product is available in a specific store by clicking on "Check in-store availability" on the product description page. If a style is low in stock and is showing available at an Aldo location close by, we suggest giving the store a call to ensure it is still available.
Do all styles come in half sizes?
Half sizes are not available in all styles. Based on the needs of a majority of our customers, we've added the following sizes: 6.5, 7.5, and 8.5 for women, and 9.5 and 10.5 for men. Sizing may vary between style and type of footwear. The only exceptions are rain boots, slippers and jellies. To learn more about our available sizes, check out our Size Guide.
What material do you use for you products?
A variety of materials are used to make our shoes and accessories. The information about the material used on a particular style is included on our individual product pages. Should you need more information on a particular style, don't hesitate to chat with us and we'll find out every detail you desire.
How do I keep my gold-plated jewelry looking like new?
To help prevent the natural wear of platinum and gold-plated jewelry, follow these simple tips:
Seal and store these items in an airtight plastic bag, separate from other metals. Avoid storing this jewelry in humid places, like the bathroom. Keep your jewelry dry. Avoid contact with water, body lotions, creams or perfume.
Do you sunglasses have UV protection?
Our sunglass lenses vary in their level of UV protection, from high to low. See the individual product pages for details.
What are the ingredients in your shoe care products?
We have multiple cleaning products at your disposal. Should you need more information on a specific one, chat with us and we will gladly assist you.
Looking for more help?
Send us an email if you need help with something more specific.
To communicate via mail, here's our address: ALDO Group 905 Hodge Saint-Laurent, QC H4N 2B3
Tweet us @ALDO_Help and we'll get back to you before you can blink.