- Order placed
- Order processed
- Shipped
- Received
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We accept these payment methods
- Visa
- Mastercard
- American Express
- Discover
- Paypal
- Apple Pay
- Afterpay*
- Other Buy Now, Pay Later (BNPL) providers*
**Please check that your Afterpay or other BNPL return meets our Return Policy here.
Note about addresses
Billing address must match your name, address and zip code exactly as they appear on your credit card statement.
We ship to any valid US addresses. We do not ship to Hawaii, Alaska or Puerto Rico at this time. Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
How can I cancel or modify my order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
Can I place an international order?
On this site we only ship within the US. Please visit our Global Location page for a full list of ship to countries.
How do I pick up my order in-store?
You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, your order will be cancelled and refunded and your item(s) will be restocked.
The item I want is out of stock. When will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.
I accidentally placed my order with the incorrect shipping address. What should I do?
Unfortunately, once an order is placed we are unable to modify an address.
How do I use my Promotional Code?
Promo codes can be applied at checkout. Simply click on Promo Code box situated to the left of the total breakdown and enter your code. Be sure to add the dashes when entering your code. Promo codes are for one time use only and cannot be combined with any other codes/promotions.
How long will it take for me to receive my refund?
Your refund will be processed once your package has been recieved in our Distribution Center. Once received, please allow 10-15 business days for your refund to be completed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. We apologize for any inconvenience this may cause and thank you for your patience.
Why does my bank statement show two transactions for the same order?
When placing an order, you will receive a pre-authorisation on your bank statement. Not to worry, your account will be charged when your order ships. It may take up to 48 hours for your financial institution to reverse the pre-authorisation after your order has shipped.
What is your price adjustment policy?
Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.
Please note that store prices cannot be matched online.
Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.
Why is my credit card information not being accepted?
It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.
Why are my funds frozen?
Once your order is placed, the total amount is reserved in your account. This is to ensure that the funds will still be available once we are ready to charge your account upon shipping (when your first item ships).
Why am I being asked security questions when paying for my order?
Certain credit cards will have programs intended to help make online shopping safer. If you need more information on those programs, visit your credit card’s website.
When will I be charged for my order?
You will be charged for your order once the first item ships.
Do you charge sales tax on all items?
Sales tax rates will vary from one location to another. The items on your order will be taxed based on the product category and the current sales tax rate for your shipping address.
Is it safe to use my credit card / debit card on your site?
ALDO is proud to offer our customers a fully secure shopping environment. ALDO is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
ALDO is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
Security & Privacy
ALDO is pleased to offer our customers a fully secure shopping environment. We do not share any of our customer's personal information with third parties, except as provided in our privacy policy.
Looking for more help?
- Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-888-818-2536