Please allow 1-2 business days for handling time. Once you receive a shipping confirmation email, your item (s) will be delivered depending on the shipping method you select.
- Order placed
- Order processed
- Shipped
- Received
How can I place an order?
Once you have added an item to your shopping bag, you can start the checkout process by clicking the "CHECKOUT" button. You can also choose to continue shopping on the site and once you're ready to checkout, click on "CHECKOUT" from the mini shopping cart at the top right of your screen. You can also place an order by phone by calling our Customer Contact Center at 1-888-818-2536.
How will I know if my order went through?
You will receive an order confirmation email shortly after you complete the checkout process. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If it's been 48 hours and still no email confirmation in sight, chat us and we'll figure it all out for you.
How can I change my order?
Unfortunately, we can't change much once your order has been placed. However, if you need to cancel an item before it has shipped, give us a call or chat us and we'll look into it for you. Orders that have entered the shipping process cannot be modified.
The item I want is out of stock. What do I do now?
Did you verify our website for a similar style? We constantly have new arrivals. Or, call us at 1-888-818-2536 and one of our associate will gladly help you find something you'll like.
How do I use my Promotional Code?
Promo codes can be applied at checkout. Simply click on Promo Code box situated to the left of the total breakdown and enter your code. Can't seem to be able to enter it? Our agents will gladly assit you. Contact our Customer Contact Center at 1-888-818-2536.
When placing an order I got an error message telling me to contact the Customer Care Center. What went wrong?
If you've received this error message after you remitted your payment information, be sure to double check that your billing address appears exactly as it does on your credit/debit card statement. If you still get an error message, make sure that there are no pop-ups being blocked, which may be necessary to complete the order. Neither are the issue? Give us a call or chat us and we'll gladly help you out.
If I purchase a style and it doesn't fit properly, what are my options?
We want you to be fully satisfied with every purchase you make from ALDO. Visit our Return Policy section for more details.
Is it safe to shop online at Aldo?
Aldo is very proud to offer our customers a fully secure shopping environment. Aldo is a "Verisign Secured" site, meaning that all credit card information and other confidential information is encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
Aldo is also a McAfee SECURE Website, ensuring that your information is protected. McAfee SECURE tests websites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks,and online scams.
I accidentally placed my order with the incorrect shipping address. What should I do?
Chat us or give us a call right away so we can correct your address before your order ships.
Do you allow pre-orders?
Right now, we don't offer this service. However, be sure to subscribe to the Aldo A-List for the latest news and arrivals.
Can I order in bulk?
At Aldo, we are proud to offer exclusive products. Our items are available in limited quantities. Get them before they're gone!
Why can't I order this product?
There are some products that are unavailable to ship to California at this time. This is due to their state law, to possess with intent to sell, or to sell within the state certain products.
Do you match prices if an item goes on sale after my purchase?
Price adjustments may be applied with the original receipt on regular priced items bought in-store only, within 7 days of the original purchase. Price adjustments are not available on items purchased on promotion or in conjunction with a fundraising campaign. There is no price adjustment on online purchases.
Why are there processing delays?
We may require a little time to locate, pack and ship items in you order. We'll notify you with updates via email at every step of you order and delivery process.
What is True Fit?
Make sure it fits before it ships!
True Fit® combines data from millions of shoppers over 2,000 brands so you can find your size and fit rating in just 60 seconds.
Oh and it's fast, it's free, and there's no measuring involved. Learn more
I accidentally placed my order with the standard "up to 5 business day" delivery, but I need to receive my order tomorrow. What should I do?
We unfortunately cannot change shipping options once your order has been placed, but we can offer to cancel your order and replace a new one with express shipping.
However, the quickest shipping option that we offer at this time is up to 3 business day express shipping. Unfortunately, we do not offer next day delivery.
What are cookies? Do I need to enable cookies on my browser?
Cookies are little bits of information that websites store on your computer when you visit them. A website might use a cookie to store the fact that you've logged in or visited before; that way when you return, you won't need to log in again. Enabling cookies on you browser is not essential.
Looking for more help?
Need help with something more specific?
Email us now.- Tweet us @ALDO_Help and we'll get back to you before you can blink.
Call us toll free at 1-888-818-2536.
OPENING HOURS (EST)
Monday to Friday: 7am to 12am
Saturday and Sunday: 9am to 12am