Help Center

You can modify or cancel your order within 30 minutes of placing it by contacting our Customer Service Experts.

After the 30-minute window, orders can no longer be changed or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction. If you are not satisfied with your order, you can always return or exchange your item after receiving it. Visit our Return Policy for additional details.

Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable. ALDO Crew members can return by mail free of charge. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by mail.

In-Store Returns
To find the store near you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by mail; Paypal purchases can be exchanged in store, or refunded to an ALDO gift card or to a debit card.

Online Returns
To initiate your online return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.

Please note that shipping charges are non-refundable.

Afterpay
Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can be refunded on a debit card, credit card or an ALDO gift card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.

Other BNPL Providers
BNPL orders, such as Zip, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.

Price adjustments for purchases may be applied on regular-priced items within 7 days of the original online purchase. All price adjustments for in-store purchases should be processed in-stores.

Please note that store prices cannot be matched online.

Not valid on first-time customer offers, targeted offers, Black Friday offers, Cyber Monday offers and other holiday season promotions. Cannot be combined with any other offers. Not applicable on Afterpay purchases.